As an International oriented innovative entrepeneur and father of 3 boys I really am concerned about the future of them in a global and connected world. Me and my wife travel a lot for work and try to give this to them also taking them along with us and/or show them. Where we are aware parents and our kids have a real good concept the world is anything but our village their schools ability to innovate education and create this international awareness and rethink itself is disappointing in my opinion.
Two American educators, Karl Fisch & Scott McLeod, started with the "Shift Happens" project to skake some trees, present some staggering statistics and ask some interesting questions to you and me....
Did You Know? originally started out as a PowerPoint presentation for a faculty meeting in August 2006 at Arapahoe High School in Centennial, Colorado, United States. the presentation "went viral" on the Web in February 2007 &, as of June 2007, had been seen by at least 5 million online viewers.
http://shifthappens.wikispaces.com/
So in a time where we strugle to adapt to the new reality how does educators and parents learn their kids to make adaption to change part of young kids nature?
Monday, 17 December 2007
Monday, 3 December 2007
Bad Service, Study Shows: Customers Move Beyond Frustration
"Hello, I am a customer, is there anybody who wants to help me?"
On the 30 November I blogged about the Myths Of (Self)Service http://http//designed-innovation.blogspot.com/2007/11/myths-of-self-service.html and now a recent study showed that there is a growing discontent in service. To me a growing signal to retailers and other companies need to invest in their service smartly either with training people or (self) service solutions or accept the consequences.
A new research report from Yankelovich, Consumers in Control: Customer Service in the Age of Consumer Empowerment, shows clearly that exasperation is what many are feeling with the lack of service they get. Twenty-seven percent say they are even willing to pay if they can just get someone to meet their needs.
"Consumers have moved beyond frustration. It's gone from a simmer to a boiling point," Lexi Hutto, a senior consultant at Yankelovich, told AdAge.com.
"[Consumers] feel they deserve what they want and will look for it wherever they can find it. If they don't find it at Company A, they'll go to Company B or C," she added.
"Consumers have moved beyond frustration. It's gone from a simmer to a boiling point," Lexi Hutto, a senior consultant at Yankelovich, told AdAge.com.
"[Consumers] feel they deserve what they want and will look for it wherever they can find it. If they don't find it at Company A, they'll go to Company B or C," she added.
According to the Yankelovich research, 62 percent of consumers believe that the service people they interact with "don't care much" about their needs. This number is up 10 points in two years.
The article about the study:
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